Local Shipment Within UAE:
Product (s) can be exchanged from our store within the 3 days from the date of purchase.
Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale/promotion cannot be exchanged.
Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
Pre Order Items are not eligible for exchange, return or refund
We will only exchange any product(s) if the product(s) received has any kind of manufacturing defect. Credit Note will be issued against the exchange product(s) which will be valid for 6 months from the issue date.
Contact our customer service centre by emailing us images of the defected product at firstname.lastname@example.org or calling us at 00971 56 9488648 within 3 days of purchase. After our team reviews the product, you will be offered an exchange or Credit Note with the same price value product.
International Shipment Outside UAE:
We have no refund/exchange policy for any International Shipment.